Operations Manager

Salary: £28,309 – £37,638 per year

We are recruiting on behalf of our client for an Operations Manager. The ideal candidate must have previous Operation experience working within the Operations/Hospitality/Residential sector. The role is to work within a unique development based in Coventry. You will have overall responsibility for the efficient running of the management of the building, including staff, cleaners and front of house team members. 40 hours per week including Mon-Fri 8.5 hours with 30 min unpaid lunch break covering shifts between 8 am and 8 pm and some Saturdays 10am-6 pm.

Key Responsibilities

* Lead and coordinate the team members, daily activities and resources of the property to achieve and exceed established budgeted financial and operational goals

* Effectively engage and coach the team to drive performance regarding site goals, manage performance and actively identify and address under-performance

* Develop capability of staff to meet KPIs and future succession requirements

* Ensure company HR policies are followed correctly

* Manage planned and reactive maintenance and refurbishments, ensuring they are completed to a high standard and within agreed budgets and timescale

* Manage and monitor the appropriate health & safety and compliance activities and ensure that the community operates in a safe and risk-free environment

* Gain quotes for required maintenance and improvement work, working with maintenance and or capital projects teams as appropriate

* Lead the team to create positive, memorable experiences by exceeding expectations for all residents

* Approve and submit invoices from vendors, contractors and service providers for payment and manages communication with finance team members

Essential

* Experience in working in the hospitality sector

* Knowledge and understanding of Health and Safety

* Excellent customer service skills and significant experience in a similar role

* Strong proficiency in using property management software (preferably Yardi and StarRez)

* Knowledge and understanding of UK Health and Safety policies, preferably with some form of recognized training, i.e. IOSH or NEBOSH

* Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situation

* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems

* Hands-on approach and ability to assist with the daily operations

* The ability to work well under pressure and in a busy environment

* Excellent customer service skills and communication

* Strong leadership and motivational skills

Package – Competitive Salary

* 25 days annual leave + bank holidays

* Additional day off for your birthday

* Discretionary bonus

* Pension contributions

* Access to 1000s of discounts and offers at shops

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion.

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application.