IT Support Engineer

Salary: £30,000 – £38,400 per year

IT Support Engineer – Leeds – £25k – £32k

Our client is a leading provider of application and Internet content classification solutions for businesses, educational institutions, government organizations, service providers, carriers around the world. Due to continued growth and expansion we are looking for a IT Support Engineer. The ideal candidate will have both excellent technical credentials and a friendly, consultative approach to solve customer needs.

The ideal candidate will have previous experience as a support representative with at least two or more years’ experience managing cases involving 1st line duties.

Skills Required:

* Working knowledge with Linux such as RedHat/CentOS GNU/Linux

* Competencies with Windows, MacOS, iOS, Chrome, and Android systems

* Strong diagnostic and troubleshooting skills investigating and solving deployment issues with Linux servers including providing a root cause analysis (RCA)

* OSI model fundamentals including TCP/IP networking, VLANs, subnetting, firewalls and server administration

* Coordinating and managing virtual meetings through Microsoft products (Outlook, Teams)

Advantageous Skills (not necessary but if you have these it would be an advantage):

* Experience with Cisco, Juniper, and other routing and firewall products is an asset

* Knowledge of a variety of server hardware (Network cards, CPU, memory, disk, RAID controllers, etc.)

* Experience with Squid Proxy, Apache, PHP, MySQL, VMWare

* Knowledge of packet capture and analysis (e.g. Wireshark)

* Knowledge of RADIUS, DIAMETER, and AAA systems

* Knowledge of Directory services such as Active Directory, Google Directory, Azure AD, Novell eDirectory

* Knowledge of network operation centre policies and processes

Keywords – IT Support Engineer, technical support, technical support engineer, 1st Line Support, line support, support, IT Support, RedHat, Linux, TCP/IP networking, VLANs, subnetting, firewalls, server admin, servers, Cisco, Juniper, routing, Squid Proxy, Apache, PHP, MySQL, VMWare, Wireshark, network cards, RAID, RADIUS, DIAMETER, AAA, AD, Active Directoryt, Azure AD, Novell, networks, network, Windows, MacOS, iOS, Chrome, Android, Leeds, West Yorkshire