Support Engineer – Azure Cloud Identity

Salary: £480 – £600 per day

Support Engineer – Azure Cloud Identity

A global powerhouse in the technology industry are looking for a Support Engineer – Azure Cloud Identity – to join their team on an initial 6 month contract. The role will be onboarded remotely before eventually joining the team in Reading with flexibility to work remotely too.

This role provides technical support for Azure Identity Management Space to customers, partners, internal staff and/or others on Microsoft technologies’ critical issues.

A Support Engineer is responsible for providing quality support for Azure Identity Management with a high degree of customer happiness; provide responsive and reliable technical solutions and information to customers.

Responsibilities

Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create/maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; it can be workload or speciality specificTechnical Requirements

+ 2 years product/technical support customer-facing experience.
Technical experience and knowledge working in Azure technical support or equivalent technology.
Technical skills and hands-on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity Protection, Identity Management, O365 Identity, Azure MFA.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ usersExperience in one or more of these areas desirable

Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.
OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.