Customer Relations Administrator

Our client, a large and successful financial group are looking for an administrator to join their customer relations team at Doxford Park, Sunderland.

The role would involve handling and processing PPI claims and complaints in a busy office environement.

Responsibilities-
•To coordinate complaints from initial receipt through to distribution.
•To log each complaint accurately categorising the complaint.
•Liaise effectively with all business areas to ensure the complaints are logged and dealt with appropriately.
•Produce acknowledgements and other regulatory letters on time.
•General administration dutites for the team and own workload.
•Maintain avenues of workflow and take responsibility for own workbooks.
•Receive and act upon feedback from the Team Leader and the Policy and Planning Analysts to improve personal and team competence.
•Provide excellent customer service at all times to both internal and external customers.
•Working alongside customer relations team to hit and maximise goals.
•Actively maintain own personal development plan and achieving own learning and development goals.
•Ensure all quality and productivity standards are achieved and any training needs communicated to Team Leader.
•Comply with all risk management processes associated with the role.
•Ensure fair treatment of customers throughout all aspects of the customer journey.

The role will involve working to time targets and managing own workload.

Location- Doxford Park, Sunderland

Hours of role- Mon- Fri- 9am-5pm