Customer Services Executive

Customer Services Executive – £19,000

Huntress is currently recruiting for an experienced Customer service role, based in Sutton. The role will provide a full range of support services, primarily for internal business for customers and external sales. This is an excellent opportunity for a candidate with office based experience, looking for a new challenge which will involve improving internal processes and procedures alongside the manager.

Key Responsibilities

Take incoming phone calls from customers and provide information on:Product prices and lead times, delivery information for orders, copy quotations, product samples
Develop and maintain good working relationships with specific key customers.
Process customer orders onto our business system.
Feedback information to customers from original request and also advise the relevant staff internally between departments and to external sales force.
Proactively inform customer of delivery dates and any changes or delays to delivery days.
Liaise with other departments to advise of changes to orders
Manage order book by proactively pursuing incomplete order/delivery details.
Interpret customer specifications in order to match customer requirements.
Project manage orders, quotes, projects where required.Skills Required

Excellent verbal communication, numeric and literacy skills
Organisational and workload planning ability
to learn and use detailed product knowledge
Ability to use IT systems including Microsoft Outlook, Word and Excel
To be able to work as part of a team.
Ability to work professionally when under pressure.
High attention to detail
Can demonstrate delivery of first class customer service
Must have proven previous office experience.Huntress Group does not discriminate on the grounds of ‘protected characteristics’ as defined under the Equality Act and other relevant UK legislation.

Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.