Childrens Service Improvement Manager

Salary: £36 per hour

Main purpose of the post:

Delivers service improvement interventions, performance reporting and analysis to service directorates. Works to the Improvement Managers to deliver and monitor service improvement interventions focused on delivering better outcomes for residents, in line with corporate priorities. Operates flexibly between service directorates to meet corporate priorities and deliver improvement programmes that will have the greatest impact.

Responsibilities:

1. Identify opportunities for service improvement based on performance reporting. Liaise with service directorate leadership to develop a plan for improvement based on underperforming KPI, or otherwise qualitative or quantitative evidence that demonstrates improvement is required.

2. Build an in-depth understanding of how local government services are delivered, wider context and challenges, in order to deliver an effective and meaningful service to customers. Work flexibly to support different directorates, building depth and breadth of knowledge.

3. Drive continuous improvement deploy performance management tools and technology to make the service provided to customers more efficient and effective. Proactively develop skills in service improvement, keeping up with leading practice in the area.

4. Build strong relationships with managers across service directorates. Collaborate with these stakeholders to understand the specific challenges they are facing, and how services are delivered operationally.

5. Deliver service improvement that realises key benefits for residents and customers of the service. Monitor and visualise performance of service improvement.

6. Produce and present effective service performance reporting that enables decision making by leaders within the service directorate to deliver on their priorities. Work closely with Business Intelligence team to conduct deep dive analysis and interrogate key performance issues, interpret data and provide a clear narrative back to directorates.

7. Build, support and maintain service improvement capabilities across Lambeth. Develop and embed a standard methodology for service improvement, alongside toolkits, guidance and templates for officers to draw upon.

8. Provide high quality insight and intervention capabilities that directorates need to deliver better outcomes for residents, partners and the community.

9. Advise colleagues on changes arising from new or amended legislation or professional practices.

10. Work with external suppliers and contractors to ensure the team and authority can achieve value for money and positively impact on outcomes.

11. Ensure that all actions comply with the Council’s policies on diversity and equal opportunities and health and safety.

12. Take personal responsibility for the good use of the council’s resources appropriate to the job level and work area.

13. Undertake other duties which might be reasonably requested from time to time.

Eden Brown Synergy is an equal opportunities employer.