Business Improvement Manager (Social Housing)

Business Improvement Manager (Social Housing)
Basingstoke
Up to £43,000 depending on skills
Fixed-Term contract to cover Maternity leave until end of September 2016.

Our client is a leading provider of affordable homes across north Hampshire. Their homes range from town centre apartment blocks to rural cottages. As a not-for-profit organisation, any surplus from their c£60m a year turnover is reinvested back into neighbourhoods.

They are currently looking for an experienced manager to join this growing organisation. The main purpose of this role is to drive Business Improvement across the group. This will involve monitoring performance, leading service reviews, reviewing policy and processes and implementing change to improve performance.

With an aim to enhance the service that they deliver to their customers, you will lead on large scale service reviews that involve multiple teams. You will be involved in analysing customer feedback and the collection of insight data, and using this data to inform strategic decisions and align services to meet customers’ needs and expectations. Working closely with the Service Managers, you will also be responsible for monitoring the Strategy and Policy framework.

The successful candidate will have a full understanding of the social housing environment, including regulation and emerging government policy. You must have a good standard of education with an appropriate professional qualification such as CIH or NVQ in Housing. A strong project manager, you will be comfortable with change, able to exercise good judgement and will have the ability to ‘make things happen’.

If you would like to live these values everyday, we would love to hear from you!

Keywords: Business Improvement, Social Housing, Housing Association, Public Sector Operations, Performance Analyst, Change Manager