Account Manager

Our client based in Stoke on Trent are please apply role of Account Manager based in their local offices. The role is a full time permanent post offering a Salary: £26,000basic plus bonus of up to £26,000 per year dependant on targets achieved.

The hours of work are Monday to Friday 8am-5pm with some Saturday work required based on business requirements so flexibility would be required.

The objectives of the role are:
vEnsure customers served quickly and professionally
vExceed customer expectations through excellent customer service.
vDevelop and maintain existing accounts through business partnerships
vTarget new customers within the industry
vHave an understanding of best company practice in order to contribute to branch turnover and profits
vMeet and exceed targets for sales of products and services
vEnsure work is Right First Time and On Time In Full both to customers and to other departments
vGive support to relevant Managers
vWork closely with and support rest of team
vBecome multi-skilled
vTo be able to work in a fast paced, high pressured Office Environment

The tasks will be:

vAccurately logging quotations and forwarding onto the processing department
vEnsuring quotes are returned from the processing department on time and in full
vFollowing up quotations with customers with the objective of securing a sale
vAccurately scheduling various projects
vAccurately drawing up and transferring customers requirements onto company forms
vOrganising collection and delivery of various projects
vProfessionally dealing with customers complaints and queries
vLiaising With customers via the telephone and Face to Face
vTo learn and Retain Technical information and to discuss this with the customer
vTo discuss and show both Retail and Trade Customers all product ranges in the showroom.
vPrioritise workload accordingly

You would be responsible for:

Managing orders/quotes/enquiries received via fax/post/telephone and face to face
Responsibility to ensure that any projects scheduled are forwarded to the processing department speedily
Responsibility to react to any customers requests efficiently and speedily
Work closely with and support rest of team
Responsibility to ensure that work station is organised and in-tray is regularly monitored
Liaise effectively with other internal departments