Warranty Administrator

My client; a successful commercial dealership based in Kent are looking for a professional, enthusiastic and motivated Warranty Administrator to join their expanding business. As a Warranty Administrator you will be responsible for administering all agreed warranty claims ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures.

The role:

* To ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports
* Ensure all administrative functions within the warranty department are carried out in accordance with company policy
* Review warranty reporting systems with the line manager to identify improvements where possible
* Administer warranty policy in the best interests of the dealership, manufacturer and customer
* To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
* Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
* Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
* Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
* Maintain knowledge on all warranty procedures and documentation
* Support other staff members on all warranty related matters

Who we are looking for:

* You must possess excellent administrative skills
* The ideal candidate will have experience of using Kerridge and a detailed working knowledge of the warranty process, whilst ensuring the highest possible levels of quality and customer service
* Organised and confident

What’s on offer?

£27,000 – £29,000 basic

£5,000 on top per year in bonus

Monday – Friday 8:30am – 6:00pm

Interested?

If you are interested in this position please register your interest NOW with your up-to-date CV in Word format.

Your CV will be forwarded to HCP International, a leading automotive recruitment consultancy established in 1998. The services advertised by HCP International are those of an Employment Business.