Warranty Administrator
Job Description
Harwoods Group is an automotive retailer representing prestigious car Brands – Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, McLaren, MAN, Volvo and the most recent addition, INEOS. We have over 25 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.
Established since 1931, we are a successful and progressive third generation family owned business. In 2022 our turnover was over £600m and we now employ over 1000 valued members of staff.
Our vision is ‘Powering Family Adventure’. In other words, our brands, systems and people help power our customers adventures ensuring they feel both part of our family business and our company values.
81% of our employees responded to our engagement survey in 2022 with an increased engagement score of 9% on the previous survey, we are a safe bet for a job and a career!
JOB PURPOSE
The role of the Warranty Administrator is to:
Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports.
Department/Business/Location:
Aftersales
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
Administer warranty policy in the best interests of the business, manufacturer and customer.
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
Maintain relationships with specialist repairers and manufacturer representatives.
Skills & Requirements
Essential:
Good organisational and planning skills.
Energy and enthusiasm.
Excellent numeracy and literacy.
Smart appearance.
Competency in numeracy, literacy and IT.
Experience:
Essential:
Motor industry experience.
Salary £27,500 – £31,000 basic OTE £33,000 – £34,000
Hours: Mon – Fri 8am – 6pm
