Customer Service Adviser

I have a Fantastic permanent opportunity working as a Customer Services Adviser within the Customer Service Team; you will effectively liaise with existing Handicare customers with a view to processing and resolving product and/or service queries and potential issues in a relevant and timely manor. The role will entail a pro-active project management and a reactive customer service approach.

Main Job Tasks and Responsibilities

* Communicate directly with customers either by telephone or in writing
* Respond promptly to customer enquiries
* Handle and resolve customer complaints
* Obtain and evaluate all relevant information to handle product and service enquiries
* Provide delivery, installation & service information
* Process and input new orders
* Organise workflow to meet customer requirements and expectations
* Project manage individual customer accounts
* Accurately record all customer interactions and transactions
* Record details of enquiries, comments, complaints and responses
* Maintain customer records in CRM database
* Communicate and coordinate with other internal and external departments/teams
* Follow up on customer interactions to ensure expectations are met
* Provide feedback on the efficiency of the customer service journey
* ‘Happy call’ clients on completion of installation and report results

Knowledge, Skills and Experience

* Computer literate with keyboard skills
* Previous customer service experience is preferred
* Excellent telephone skills
* High degree of accuracy
* Demonstrated ability to prioritise workload
* Knowledge and understanding of administrative procedures

Intellectual Demands

* Minimum GCSE Level in English and Maths (or equivalent qualification)
* Ability to deal with technical product/service information
* Ability to adapt procedures to a new and more effective way of working

hours required: Monday – Thursday 9:00 -17:15 and Friday 9:00 – 17:00 and 1 in 4 Saturdays.

The Stafforce Recruitment team prides itself on the relationships it has with employers and jobseekers alike; it’s one of the things that makes us special. With branches, onsite offices and recruitment hubs nationwide we recruit temporary, permanent and interim staff for over 500 private and public sector employers across the UK. We are specialists in recruiting for the food manufacturing, industrial, ports and logistics, technical and commercial industry sectors. Visit for more information.