Customer Service Agent

The Company

Is a world leader in their field, with an internationally recognised brand who believe their people are key to their success. Goodyear Dunlop provide an environment which focusses on learning and development, to enable their people to reach their full potential. Finding the right talent, who have a flexible and tenacious approach, is vital, as this is a fast paced and changing business.

The Customer Service Team at Goodyear Dunlop is where development begins as the company is creating a talent pool for the future. Many of their Customer Service Agents have been promoted into Account Management, Demand Planning and People Management roles.

What does the role involve?

Working as part of a busy team you will be expected to provide true customer satisfaction and to manage the whole order process through to
delivery:

* Handling incoming customer calls
* Managing customer order books
* Pro-actively offering alternatives where products are unavailable
* Liaising with internal departments across the supply chain to ensure orders can be fulfilled
* Taking ownership of and resolving issues
* Working to KPI’s and service levels
* Pro-actively selling promotional product lines
* Producing reports in Excel and manipulating data (e.g. pivot tables)
* Delivering presentations, using PowerPoint, both within the business and to customers.

Essential Skills and Experience

* Previous customer service – either telephone based or face to face
* A confident, articulate telephone manner
* Proven problem solving capabilities and the ability to handle complex issues
* The ability to challenge decisions, handle conflict and work effectively under pressure
* Experience of working towards targets
* Highly proficient in Excel and PowerPoint

Minimum levels of education required
5 G.C.S.E. Grade A – C including Maths and English and 2 A Levels (or equivalent).

Consideration will be given to those who are at degree level or who can provide evidence of further self development but who may have less job based experience.

Hours of work
Mon – Fri; 8.30 am – 4.30 pm or 9.00 am – 5.00 pm or 9.30 am – 5.30 pm with
30 minutes for lunch
Saturday (1 in 4) 8.30 am – 12.30 pm

These roles will commence on a temporary basis for the first 6 months but the company will be able to review this on a permanent basis after this time. Therefore, they are looking to recruit those who are able to commit to the full 6 months and who will view this as an opportunity to demonstrate their suitability for future permanent vacancies.

Recruitment Process

Shortlisted applicants will be required to undertake the following
pre-screening:

* Telephone interview with ASC Connections * Face to face interview and skills testing with ASC Connections * Full day assessment with the company to include the delivery of a presentation in a group scenario

All applications and third party introductions will be managed by ASC Connections (Group) Ltd 1st Floor, Newater House 11 Newhall Street Birmingham B3 3NY.
ASC Connections is a leading recruitment business specialising within areas of both technical and business services.
We operate as an employment business or an employment agency for all temporary and permanent roles respectively.