Sales and Customer Service Specialist

Salary: £27,600 – £31,200 per year

Ref: JR1427

Vacancy – Sales and Customer Service Specialist (Full time permanent position/ 32 – 40 hours per week)

Location – Near Liss, Hampshire

Industry – Luxury Showroom

Hours – Either 5 day per week to include 2 x Saturdays per month OR 4 days per week to include 2 x Sats per month (9am to 5.30pm with a 5pm finish on Saturdays) to include some bank holiday working.

Salary – circa £27,600 – £31,200 + commission OTE £28,000 per annum

Rhodium Consulting are recruiting for an exciting new opportunity with a well established luxury independent retailer with a beautiful showroom near Liss in Hampshire.

The business also has an online shop, and serves customers both nationwide and overseas.

They are well known within their industry for offering market-leading advice and customer service.

Having experienced rapid growth over the last 24 months, they are now looking for a Sales & Customer Service Specialist to join their intimate, driven team.

The role will cover retail sales (in-store, please apply line) as well as administrative duties such as business operations, supplier management, sales quotations & customer service.

You will work as part of a small team to ensure the smooth running of the showroom, online shop and fulfilment of all orders and deliveries. Being part of a growing and ambitious company there is plenty of scope to develop within the role depending on the skill set of the successful candidate.

Your personality and mindset will be as important as your experience to date. We are searching for somebody who has a natural ability to connect and build rapport with people, somebody who is committed to delivering impeccable customer service, and who is extremely organised with exceptional attention to detail.

Key Responsibilities:

• Engaging with customers, understanding their requirements and helping them select the right products to suit them by providing guidance, sales skills and exceptional product knowledge to close the sale – confident face to face, by phone, email and live chat
• Act as a brand ambassador, delivering a positive customer experience at every touch point
• Write accurate detailed sales quotations in a timely manner
• Proactively manage enquiries to convert leads into sales
• Manage order fulfilment, working closely with suppliers and delivery teams
• Competently resolve customer service issues (verbally and written)
• Ensure sales documentation is up to date and accurate at all times – updating price lists, price tickets, showroom literature and website listings
• Updating and maintaining the e-commerce website with the latest content and promotions
• Updating and maintaining our retail POS system (training will be given across all systems but any CMS/web experience would be an advantage)

Key Skills & Experience:

• Experienced in a customer facing role
• Ability to close sales and upsell
• Passion for pleasing customers and delivering exceptional customer service
• Smart and presentable with an ability to work as part of a team or individually to deliver and maintain a high standard of service in every aspect of the retail shop
• Ability to communicate to customers on all levels in a well-mannered, articulate and conscientious manner
• Excellent written communication skills as well as impeccable attention to detail
• Good numeric and negotiating skills
• Able to quickly learn and retain a great depth of product knowledge
• Excellent and fast computer skills including a good working knowledge of excel

The successful candidate will be a hard-working, proactive and positive person, who enjoys working as part of a small team.

The ideal candidate would be looking for a full-time position, 5 days per week and happy to work up to 2 Saturdays per month (with a day off in lieu during the week)

The business will also consider 4 days per week including up to 2 Saturdays per month (remuneration would be pro-rata) for the right candidate.

In return you will receive:

• Competitive salary + Commission structure (salary based on experience). Salary £23-26k + commission up to 28K OTE in first full year. Commission is uncapped and would certainly increase with experience and ability.
• 31 days holiday (including bank holidays) in first year (up to 33 days with service)
• Generous employee store discount
• Comprehensive training
• Great opportunities to make the role your own

Having your own transport would be a distinct advantage due to the location of the business.

If you have great customer service experience and good administrative skills with great attention to detail, please send your CV and you will be contacted to discuss the role in more detail

All applications are dealt with in the strictest of confidence.

Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please apply.