Customer Service Team Leader

Sales & Service Team Leader
£18-22k depending on experience
Leeds City Centre.

This is an excellent opportunity for either an experienced Customer Service Team Leader looking for a new challenge or a passionate and capable Advisor looking to take that next step into Management.

Working for a newly established, progressive and rewarding company, initially this is very much a hands on,’ Sales through Service’ role. You will be responsible for answering customer queries, providing quality product knowledge and advice, converting initial enquiries into orders as well as developing relationships with existing customers to ensure customer satisfaction.

Acting as line manager to a Customer Advisor, the role will expand as the business grows and you will become instrumental in shaping the department and expanding the team over time to up to 20 heads.

Initial duties will include responding to incoming calls, emails, live web chat, tweets and Facebook messages from visitors to the website. You will be supporting existing customers with queries relating to their orders (updates, returns, exchanges) and potential customers wanting to understand more before they place an order.

All sales will be consultative with a focus on finding the right products at the right price for our customers. The role acts as the link between our customer enquiries and our manufacturers, partners and couriers when we have to refer to them to help a customer.

You’ll also be involved in weekly meetings to feedback to the wider team on customer service and sales issues, suggest process improvement and identify where the business can help deliver 100% customer satisfaction.

Part of your role will be to grow the team and put the right structures and processes in place to develop, improve and report on the success including customer service KPIs and conversion of incoming calls to sales.

Full training on our systems and product range will be given.

The ideal applicant will be a confident, friendly and professional person comfortable of managing
enquiries from all types of customers and dealing with what is essentially a technical product range.

Team Leadership experience would be an advantage however the role would equally suit a passionate, driven and enthusiastic individual keen to prove their ability.

Initial working hours will be Monday to Friday 9am to 5pm although as the team and department grows, the function will look to offer coverage between 8am till 8pm Monday to Sunday on a rota basis.

Benefits include a relaxed and friendly office working environment, casual dress code, city centre location, competitive salary and benefits including 25% discount from a leading city centre bar / restaurant for lunch and coffees throughout the day.

That being said, the main attraction has to be the opportunity to build a career, recruit and develop a team and help shape the success of the business.

Interested? Click Apply.

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.

If this particular vacancy is not of interest to you, we have other opportunities available in these sectors

Seeking temporary work? All Pertemps flexible employees receive a guaranteed hours contract of employment and enjoy company benefits, so register on-line today!

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Pertemps is an Equal Opportunities Employer