Service Desk Analyst / 1st Line Support
Full job description
Search Consultancy
Salary: £26,000 – £27,600 per year
Search are working with one of the leading law firms in the UK and they’re on the lookout to grow a number of there departments. They currently have a fantastic job opportunity for a service desk analyst / 1st line support analyst.
£26,000 – £27,600 per year
Hours: Monday – Friday
Between 6am – 7pm
37.5 hours per week, Permanent
Working from home
Amazing tailored benefits package
Start Date: ASAP
The job involves:
* Being responsible for the provision of initial IT support to the firm and to other IT functions.
* responding to inbound telephone calls, emails and service requests, logging all requests into the IT Helpdesk software
* Escalating requests where appropriate to other IT functions.
* Delivering outstanding customer service through understanding the customers IT and Business needs.
To apply:
* Experience working previously as a service desk analyst or within a similar vacancy
* Excellent customer service skills
* Ideally a legal background but not essential.
If you’re interested in this opportunity today!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
To apply for this job please visit definitejobs.co.uk.