Customer Support Administrator (Day Shift) – Long Term Temporary

Salary: £26,000 per year

The Company

Our client is a leading customer solutions provider, with a state-of-the-art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint an Administrator to work day shift 9am – 5pm Monday – Friday, on a long-term temporary basis. You will be working in a friendly, supportive and energetic environment. If you are able to start a new role in August, please apply for an immediate response.

The Role

* Addressing customers’ enquiries via internet and e-mail

* Providing quality advice and information to customers and updating records

* Resolving queries and keeping customers updated on the status of their enquiry

* Maintaining records and databases

* Using internal systems to assess and process or reject claims made by customers

* General administration and office duties e.g. filing, photocopying

The Person

* Previous Administration or office experience.

* Excellent verbal and written communication skills.

* IT literate with a sound knowledge of databases.

* To be proactive and work on your own initiative.

* Be a good team player and committed to their work.

* Able to work Monday – Friday 9am – 5pm

The Benefits

* Working for a blue-chip company with a great team-based culture.

* Continuous training and development provided.

* The role is only working Monday to Friday