Customer Support Consultant

Salary: £27,000 – £33,000 per year

Customer Support Consultant

Sale, Manchester

Interview asap for a November start

The successful candidate will benefit from a friendly working environment and superb potential for career development in either a technical or customer focussed specialism. Once fully trained, working from home 2 days a week with 3 days in the office

£21k+ with regular reviews. Full Time Monday to Friday, 9am to 5.30pm, finish 4pm Fridays, 20 days holiday rising to 23, with an additional 3 days at Christmas plus bank holidays, company healthcare, company pension contribution, CPD, parking on site. Full training on our systems, which includes front and back end user training. This role has become available due to internal promotion.

This is an ideal opportunity for someone with an interest in the skills and employability sector, or somebody with strong customer service focus and a willingness to develop their technical skills.

As a Customer Support Consultant, you will be responsible for providing application support for a leading Learner Management System to external customers and assisting with web-based software queries via the telephone or by electronically. The role involves answering application queries in line with Skills sector business knowledge, diagnosing issues and testing new releases.

• Provide online & telephone software support to customers
• Support industry leading management information system

  Ensure support requests are handled efficiently and within agreed SLA’s

• Make sure tasks are completed and outcomes communicated to a high standard
• Maintain strong relationship with external and internal customers
• Create and maintain supporting documentation for internal use

This is the ideal opportunity for a customer-focused professional, interested in providing application support for a leading Learner Management System. Full training is provided. You will be providing application support to external customers and assisting them with our clients web-based software via the telephone and by email. 

Taking ownership of users’ issues, you will ensure that a high level of customer service is delivered at all times. Responding to enquires in an efficient and friendly manner, you will help to resolve practical issues and software problems.

Company benefits include:

• Pension scheme
• Private healthcare scheme
• 24 days paid holiday, consisting of 20 days annual leave entitlement, 1 day birthday leave and 3 additional days between Christmas and New Year.
• Annual leave entitlement rising by 1 day per year after 2 years completed service, up to a maximum of 27 days.

 Any offer of employment is subject to a satisfactory Enhanced level DBS (Disclosure and Barring Service) check. These checks can take time to complete but you can start work with us immediately as long as the DBS checking process has been started.

To apply for the role of Customer Support Consultant please email your cv to 

Tina Lacey Recruitment is a specialist niche recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process.