IT Support Technician / IT Support Manager

IT Support Technician / IT Support Manager
Salary: £36,000
Location St Helens

We are currently looking to recruit a IT Support Technician/Manager to join a top company within their field.

Applicants should have good all round IT support experience with experience of working with SQL.

Duties & Responsibility:

– To provide help-desk support, assisting with hardware and software problems via phone and email.
– Visit client sites and to assist other technical staff.
– To provide technical support; answering support queries via phone and email.
– To support users remotely.
– To maintain a high degree of customer service.
– To take ownership of user problems and be pro-active when dealing with user issues.
– Respond to enquiries and help resolve any hardware or software problems.
– Maintain a log of any software or hardware problems detected.
– Support users in the use of computer equipment by providing necessary training and advice.
– Strong and clear professional communication skills are a must in this role.

Experience:

– 1-3 Years’ experience in a similar role.
– SQL administration experience