Customer Service / Hearingcare Advisor

Customer Service / Hearingcare Advisor

Do you enjoy helping people? If so you will love this role.

Boots Hearingcare is one of the UK’s leading hearing care providers, operating from over 400 locations. The award winning business has an opportunity for an experienced Customer Service Advisor to join the established professional team in the Belfast branch.

The successfully appointed Customer Service / Hearingcare Advisor will be an enthusiastic people friendly person, who is self-motivated with a determination to promote the highest level of customer service.

As a Customer Service / Hearingcare Advisor your duties will include but not limited to;

* Liaising with customers both face to face and over the telephone
* Greeting and supporting people before their in-store appointment
* Making sure that the branch diary is busy with appropriate appointments
* Promoting hearing health checks
* Taking payments
* You will also assist the Audiologist to provide a first class after-care service for customers, to the level that everyone expects from Boots
* Updating customer records on the computerised database

To be considered for this Customer Service / Hearingcare Advisor role you will have:

* Proven professional experience gained within a face to face customer service role within a fast paced environment
* Confident and approachable with strong communication skills and a helpful manner
* Ability to be discreet and show the utmost respect for the privacy of customers
* Superb organisation skills with ability to effectively prioritise work methodically and in a timely manner
* Self-motivation with ability to work as part of a team and on own initiative where appropriate
* Proficient IT skills with the capability to use computerised systems, Microsoft Word and email

Salary: £26,000 per year(full time), plus performance bonus (OTE £16,000)

Excellent Benefits: Pension scheme, Boots discount card, and life assurance cover after completion of probationary period, childcare voucher scheme, annual leave entitlement starting at 20 days and rising with length of service incrementals to a maximum of 30 days per annum, plus statutory holidays, Staff uniform

Contracted Hours: Full time 37.5 hours per week

(Potential for 22.5 hours on 3 day per week job share if preferred)

Hours of Work: Monday to Friday, 9.00am – 5.00pm or job share if preferred

(Job share; 3 days per week within Mon-Sat 9.00am – 5.00pm)

Contract Type: Permanent

Location: Belfast

This Customer Service / Hearingcare Advisor vacancy is advertised by Ltd on behalf of the employer Boots Hearingcare. At JobVacancyPortal co uk we believe in providing complete transparency for you the job seeker, and by applying for this role you give express consent for us to directly submit your application to our above named client in conjunction with this vacancy only. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Boots Hearingcare, and should they wish to progress your application further, they will be in contact with you.

Feel free to please apply.

Our client has requested: No Recruitment Agencies

Key words: Customer Service, Belfast, Ireland