Service Transition Manager

Service Transition Manager
Leeds
£540 – £600 per day
3 Months contract

Service Transition Manager

Develop, document and agree processes and products using ITIL, ideally ITIL qualified or significant demonstrable experience.
Assess and scope the service transition work for each project in the programme, agreeing tasks and deliverables with service providers, project/programme managers and the Head of Business Readiness.
Work with stakeholders across suppliers to achieve the realisation of the Service Management Strategy for the Partnership.
Establish that the Service Management Strategy is suitable and if not recommend changes.
Build and manage schedule of service transition tasks to build into the overall project plans, ensuring accountabilities and responsibilities are known.
Deliver all tasks to plan.
Identify associated risks, assumptions, issues and dependencies for the service transition work at an individual project and overall programme level, inputting to RAID logs and managing own items.
Identify areas for improvement and/or gaps in process or procedures with service providers and make recommendations.
Input to the Project Readiness process for own deliverables and work closely with the project managers and implementation managers to provide a seamless service to manage change into the live environment.
Experience of managing activities across multiple projects within a large programme of work.
Strong influencing and negotiating skills.
Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group
Experience of transitioning services from Project phases into a live IT environment
Excellent communications skills, both written and verbal. Able to articulate complex issues clearly and concisely, taking ownership and make recommendations for resolution.
Experience of reviewing and validating Non-Functional Requirements, Test Plans and results
Comprehensive knowledge of Service Transition and Release Management and its role in the IT Development life cycle
Ability to organise self and others including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude.
Working closely with the Project managers and third parties to ensure that Service Transition Management criteria is met
Excellent attention to detail and a meticulous eye for identifying inconsistencies / in accuracies across documentation, projects, suppliers etc
Manage to contractual stipulations and constraints.
Experience of working in a support environment is essential, experience of working in a large, multiple project programme of work is desirable.
Intermediate working knowledge of Microsoft Office programs; Outlook, Project, Word, Excel, PowerPoint

Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.