Service Delivery Manager

Salary: £90,000 per year

Job No: Tectre1164

Title: Service Delivery Manager (SDM)

Salary: Up to £75,000 (dependent on experience)

Role: Permanent

Location: Alton, Hampshire

Service Delivery Manager Job Details:

My client was founded with an aim of providing a ‘next level’ service to the construction industry. They offer quality equipment solutions and a range of services from hire and design, to manufacture and after sales support. They are now looking for a Service Delivery Manager to join their team.

The Service Delivery Manager facilitates the design and drives the delivery of a high-quality IT service to users, and ensures that the relevant design, delivery, support and improvement processes are in place to meet business needs and strategic objectives.

This position is both customer (user) and supplier facing and requires the setting and managing of expectations within the business and managing service providers to achieve those expectations to a high standard.

The role holder will project manage and contribute to the delivery of relevant services in order to meet the above whilst ensuring that projects, services and processes delivered are aligned with IT Strategy and Service Delivery principles.

Key Responsibilities:

1. Effectively monitor, control and support IT service delivery and ensure services, methodologies, processes and procedures are followed.
2. Ensure effective management, communication and root cause analysis for critical incidents and major IT service change projects.
3. Definition, measurement and reporting of Service Levels & KPIs aligned to the business criticality of the service and business risk appetite and responsible for managing the quality of the related service deliverables.
4. Manage IT service risk by documenting, assessing, impacting and timelining items with the potential to disrupt service and ensuring assigned items are actioned in order to mitigate risk
5. Ensure the delivered Services are clearly defined and mitigated, fit for purpose and carry out relevant service reviews as required.
6. Oversee the operational service handover into production and create plans in order to communicate change and mitigate risk of service failure.
7. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective risk management.
8. To take the operational lead in all matters with regard to the day-to day management of relevant IT service suppliers, including performance reviews, value development in order to maximise overall business performance. 

Key Skills:

• IT Infrastructure experience with track record of effective management of change & reporting of performance
• Experience of driving and implementing consistent Infrastructure ser service delivery and maintenance
• Proven track record of implementing modern Infrastructure plans across changing technology initiatives
• Track record of building effective relationships to ensure approved agreed delivery plans
• Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various internal and external businesses and support functions
• Good influencing skills, ability to develop and mentor individuals

How to Apply:

If you meet the above criteria for the Service Delivery Manager role, please respond to this with an up-to-date copy of your CV, quoting both the reference number and title for the job/s you are interested in. Our office hours are between 9am – 5pm Monday through to Friday. You may not hear from us straight away due to the level of applications we receive every day. We can only respond to applicants whose skills and qualifications are suitable for this position.

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