Customer Service Advisor / Call Handler

This is a great opportunity to take your housing career to another level and utilise your skills to really make a difference. The contact centre hours are 8.00am and 5.00pm, Monday to Friday therefore applicants must be flexible to work between these times.

The successful candidate will join a fast paced, Customer Focused team, providing a unique front line service for all telephone enquiries on behalf of the organization. The right candidate will have experience in dealing with high volume of inbound telephone calls on a daily basis within a contact centre environment, along with the ability to multi task and prioritise workload in a pressurised environment. Liaising with social housing residents, operatives and landlords. Must have inbound and outbound experience within social housing sector. Experience of dealing with sensitive and confidential matters over the phone or face to face and good communication skills are essential.

Due to high volume of applications there may be a small delay in responses.

Please note: Only applicants with experience in the Social Housing Maintenance sector will be considered for this role, please do not apply unless you have the relevant experience of scheduling/planning repair works for a Social

Get applying now!