Arabic Speaking Strategy & Support Manager

Salary: £15.91 per hour

On behalf our client an international bank based in London we are currently looking to recruit a Fluent Arabic Strategy and Support Manager to join their team on permanent basis.

Responsibilities include but are not limited to:
Assist the RMs with maintaining updated KYC information and AML monitoring
Assisting with reviews of existing client files due to ongoing regulatory changes, and manage the MI
Maintain and publish MIS on weekly and monthly basis
Setting in place and agreeing of SLAs with internal partners for service delivery and TATs
Establish and agree with frontline structure of work received vs deliverables and TATs
Liaise with various departments (both local and H/O) on system enhancements / new system
implementation
Involved in the greeting of clients as part of the front of house coverage as back up to RMs
Handling client calls and meeting clients in the absence of a Relationship Manager
To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times
Keeping credit asset base insurance policies up-to-date and relevant
Accountable for regular monitoring of client satisfaction and service quality levels
Apply, and comply with, relevant processes, procedures and controls to meet the unit’s needs
Maintain strict control of confidential documents, secured negotiable items to prevent loss or misuse
To be able to recognize and address customer problems and complaints
To comply with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising managers

Skills and knowledge:
8 years’ Banking experience with a proven track record in operational and client facing roles
Previous Team Supervisory experience desirable
Excellent command of written and spoken English and Arabic
Proficient with Microsoft Office Word, Excel, PowerPoint
Demonstration of accuracy, organisation and attention to detail
Must be proactive in setting and maintaining high client service levels
Be able to work well within a dynamic fast paced team
Ability to work on own initiative and ability to prioritise work
Must be task orientated and able to meet targets and deadline
Exceptional time management skills with the ability to thrive whilst working under pressure
Must have good attention to detail as accuracy is essential
Be self-motivated with an ability to work consistently and efficiently under pressure