Customer Service Administrator

Customer Service Administrator
12 month Fixed Term Contract
South Leicester
£26,000+ Excellent Benefits package

This is a fantastic opportunity for an experienced Customer Service Administrator to join our well established client based in South Leicester.

Working within their small customer services team you will be responsible for:
Handling inbound enquiries
Providing online training and support to users
Quality checking and monitoring of data
Arranging training and workshops if needed
Responding to email enquiries
Investigating complaints and compiling written correspondence
Updating website details
Liaising with internal and external customers
Providing administrative support to your customers
Using MS Word, Excel and Outlook on a daily basis

This is a varied and challenging role. It is not a call/call/call customer service position. It is a customer service office where calls, email and administration tasks are all equally weighted as part of the daily responsibilities.

We are looking for a Customer Service Administrator who has the following skills and attributes:
Office based customer service AND administration based experience
A stable work history, has not job hopped
Confident, articulate communication skills, verbal and written
Accuracy and attention to detail
Customer focused
Team player
PC literate comfortable wih using MS Office packages

Hours are Monday-Friday, 35 hours per week.

This is a fixed term contract for 12 months covering maternity leave.

To apply:
Please forward your cv and covering letter. Note if you have not had a reply to your application within 5 days of submitting your cv, unfortunately you have not been successful on this occasion