Customer Service Administrator

Salary: £31,200 per year

CUSTOMER SERVICE ADMINISTRATOR

HARROW

THE OPPORTUNITY:

We’re recruiting for a marketing leading services business in Harrow that is looking to recruit a Customer Service Administrator due to the continued success of the business. As the Customer Service Administrator, you’ll be undertaking a pivotal role within the business which will include liaising with business clients, internal departments, producing reports and providing regular updates.

The business is undergoing a significant period of growth which presents the perfect opportunity for an experienced Customer Service Administrator to join the business and rapidly progress with the company.

THE PACKAGE:

UP TO £26,000 + BENEFITS

THE CUSTOMER SERVICE ADMINISTRATOR ROLE:

Working as a Customer Service Administrator within an office-based environment dealing with existing business customers
Develop open and effective channels of communication with each Client by building strong working relationships
Communicate courteously and effectively with Clients by telephone, email, letter and face-to-face
Provide clients with an excellent service from start to finish
Understand the needs of our clients and be able to respond effectively with a solution
Ensure all clients are contacted on a regular basis for feedback
Hold regular client review meetings to ensure client satisfaction and excellent delivery of service
Provide regular performance reports and analyse results by monitoring KPIs with the aim of looking for ways to enhance our performance
Investigate and resolve any Client issues
Accompanying the Director and attending meetings with existing clients to deliver presentations and reports
Encourage revenue growth by ensuring Clients keep using our service and keep them informed about other services
Improve Clients service procedures, policies, and standards for the organisation
Arrange and book Client meetings including travel arrangements
Draw up client contracts – depending on the size of company, this task may be supported by the Operations DirectorTHE PERSON:

You’ll need experience in a Customer Service Administrator role or similar, such as, a Client Services Executive, Customer Service Advisor, Account Manager, Sales Administrator, Sales Support Administrator
Excellent customer service skills and able to build rapport with existing customers
Computer literate with MS Office (Word, Excel, Outlook) and able to pick up new systems quickly
Must have a strong attention to detail and able to meet deadlinesTO APPLY:

If you’ve got the required experienced for the Customer Service Administrator position, then please send your CV for immediate consideration.

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