Customer Service Administrator

Salary: £26,400 per year

Customer Service Administrator

Full time/ Permanent

Monday – Friday standard office hours

Salary: up to £26,400D.O.E

Irthlingborough

Ascendant Recruitment are excited to be recruiting for an Office Administrator on behalf of their industry leading client based in Irthlingborough. Our client has had an amazing year, February 2021 was their best financial month ever! Because of this huge growth, they are looking to add an additional member to their work family.

Key responsibilities of the Customer Service Administrator are:

Building and maintaining good relationships with both internal stakeholders and our suppliers.
Effectively communicating with customers and suppliers and ensuring that queries/problems are resolved in a timely manner and efficiently.
Responding swiftly and professionally to all enquiries by telephone and email.
The completion of general administrative tasks, including processing sales orders, raising purchase orders, processing picking notes from the warehouse for despatch, and scanning documentation.
Assisting with the planning and coordination of our rolling stock takes.
Liaising with multiple suppliers on pricing, lead times and delivery schedules.
Ensuring that stock levels of core products are maintained.
Ensuring that stock pricing is accurate and is kept up to date on our internal CRM and on their website.
Liaising with customers to schedule and confirm engineer visits.
Processing onsite paperwork, ensuring that clients receive the appropriate certification.
Quoting customers for in-house servicing and for third party repairs.
Ensuring that the group email inbox is kept up to date and all enquiries are dealt with in a timely manner.
Reporting financial information on a weekly and monthly basis, including key supplier spends.
Monitoring the quality of the goods and services received.
Taking a flexible approach to the role and its responsibilities during busy periods to support the needs of the team.

If you have demonstrable customer service and administration experience within an office environment, we want YOU to apply today!

Ascendant Recruitment is one of Milton Keynes and Northampton’s leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!