Operations Operative Apprentice (Customer Service Level 2)

We have a fantastic opportunity to complete a Level 2 NVQ in a Customer Service Apprenticeship, with one of our well trusted energy clients. You will be working full time, as well as learning on the job over a duration of a year.

You will be given full support, working alongside experienced team members, who will assist you and your development. You will develop and enhance your knowledge and practical skills within customer service, as well as develop new skills and gaining qualifications.

You be playing a vital role in the client’s operations acting as first point of contact for customer queries and issues, working to resolve issues and providing excellent customer service. You will also be handling both challenging technical and communication situations, which will require for you to use your initiative. You will be engaging with customers at their homes and businesses promoting the business over the phone and through emails and helping them to become energy conscious. Operating the day to day systems, which will include inputting data accurately, maintaining records and learning how to operate new systems and software. Other duties deemed suitable for the role.

Skills Required:

• Educated to A-Level or an equivalent. English and Maths to at least GCSE level at Grade B or above.

• Excellent communication skills and telephone manner, good IT skills such as using Microsoft packages e.g. Word, Excel, Internet, email.

• Any previous customer service experience would be desirable, but not essential for the role. Strong customer engagement skills.

• Meticulous attention to detail and the ability to meet deadlines. Able to be flexible, working dependent or within a group when required.

• The ability to work under pressure, being able to demonstrate leadership skill. Have an approachable, positive team player attitude, with a “can-do” attitude

Training

Apprentices will study for a NVQ Level 2 in customer service. This training is to be delivered by Step Ahead and it is currently anticipated that this may require the apprentice to attend the training outside the workplace. However, this is subject to further arrangements and the training may take place on site.

You must also be available to work between 6am to 10pm.

If you are available, please apply by sending your CV with a brief covering statement of how your skills and experience match the above requirements.

Step Ahead is acting as an Employment Agency

Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnic, racial, religious or disability considerations, and we welcome applications from all sectors of the community.