Lettings & Leasehold Agent – P / T (Housing Association)

Lettings & Leasehold Agent – P/T (Housing Association) 

Position: Lettings and Leasehold Agent 
Location: Leeds, West Yorkshire 
Hours: 18 Hours, Wed afternoon, Thurs and Fri full days. 
Salary: £30,388.8 – £35,226 per annum + Car Allowance pro rata 

ROLE: 
Connect Housing are looking for a part time Lettings and Leasehold agent who can bring change and creativity with their approach to work. If you can rise to a challenge and are confident in your ability to successfully sell our services to customers, then we definitely want to hear from you. 

As part of our energetic Leasehold and Lettings Team, you will market, allocate or sell our vacant homes. You will be involved with a wide variety of stakeholders and will be as comfortable talking to solicitors about leasehold clauses as you are explaining an allocation decision to an applicant. You will be vigilant of our competitors and bring new ideas back into your team. You will be a champion of excellent customer service, a dynamic problem solver and always check to see what we need to do in order to keep the Connect Offer competitive and attractive.. 

RESPONSIBILITIES: 
a) Marketing and letting affordable rental properties, including bringing up to a lettable standard in terms of repair 
b) Marketing and letting intermediate rental properties, variety of low-cost home ownership models, administering transfer and house exchange schemes 
c) Proactively search for target customers, including developing and maintaining a range of marketing tools such as websites, facebook, twitter, on-site marketing 
d) Managing relationships with leaseholders, including staircasing, sales, administration (and other) charges and re-possessions 
e) Capturing and acting on customer feedback, particularly to resolve at an early point, dissatisfaction with the service 
f) Administering the range of right-to-buy products 
g) Administering arrangements with private landlords, where we manage their properties 

ESSENTUAL SKILLS/ EXPERIENCE IN: 
a) Sales, marketing or lettings activity in a demanding commercial or not- for- profit sector 
b)Working to resolve complex challenges within externally set constraints 
c) Ability to communicate effectively with a wide range of customers, key stakeholders and the ability to eliminate dissatisfaction 
d) Positive, proactive and enthusiastic when it comes to customer service and can consistently deliver to a high standard 
e) Know how to apply market research to improve services and standards to keep ahead of competition 
f) Full driving licence and access to a vehicle for work use 

DESIRABLE SKILLS / EXPERIENCE: 
a) Use of Microsoft Office or bespoke packages such as QLx or local authority computerised housing registers 
b) Local lettings policies and Choice Based Lettings schemes 
c) Leasehold management, including stair casing, sales and re-possessions 
d) Relevant housing and homelessness legislation and good practice 

You may have experience of the following: Lettings Officer, Marketing Assistant, Housing Liaison Officer, Accommodation Allocation, Housing Advice Officer, Estate Agent, Housing Administrator, Homelessness Advice Officer. 

Application Method: CV and Covering letter 

This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.