Resident Liaison Officer

Salary: £31,200 – £36,000 per year

Parker Jones Group is currently recruiting for a Resident Liaison Officer on behalf of a National Maintenance Contractor.

The RLO is required to fully liaise between the Client, Site Project Team & Residents verbally and in writing in order to progress required works with minimum disruption to residents while endeavoring to maintain steady workflow for Subcontractors.

Main Responsibilities:

• To ensure and maintain the Resident Liaison daily diary, record incidents and appointments.
• Submission of weekly RLO Report to Site Manager / Contracts Manager.
• Have an understanding of the works, programme and scope of works.
• Provide information for site reports and updates for client and site management.
• Prepare and distribute all communications to residents.
• Establish a resident charter, maintain files, comments / query / complaints log etc.
• Compile procedures and administration to complement your role.
• Carry out pre- visit to each resident to explain the “type of works”, and method of “works”.
• Make arrangements to complete a condition survey, Household Profile and complete relevant administration.
• Keep residents informed of any changes, cancellations, progress.
• Carry out regular checks on residents throughout the day and at the end of each working day.
• Advise of any bookings and appointments, where access is denied liaise with client’s RLO or Housing Officer.
• End of day inspections, reconnection of services, ensuring Site Team provide services to be on at the end of each working day.
• Ensure that site management are immediately informed of any health and Safety issue.
• Be aware and sensitive to the special needs of residents who may be frail, elderly or mentally impaired.
• Residents are provided with dust sheets and expensive items are protected.
• Claims, compensation and complaints are dealt with within a timescale and with care.
• Be aware of public relations and refer issues to your Line Manager.

What’s In It For You?

• £26,000 – £30,000 Basic depending on experience
• Car Allowance
• Permanent (Job Security)
• Pension
• 23 Days Holiday + Bank Holidays