Operations Administrator

Salary: £27,600 – £32,400 per year

Due to internal growth, Service Innovation Group UK are looking to recruit an Operations Administrator to control the field activity, performance and task completion for a prestigious client account based in Watford.

The Operations Administrator will have;

Excellent organisational skills – the ability to manage multiple deadlines for different people at the same time

An acute eye for detail – the ability to interpret and analyse data reporting to provide contextual insight

Excellent telephone manner and used to making multiple phone calls per day.

Ability to apply broad thinking to drive improvements and bring innovation to deliver against target driven KPIs

Highly effective written & verbal communicator

Experience in field marketing is advantageous

Strong MS office skills – particularly excel

Role responsibilities

• To control the work schedules of SIG’s remote workers in accordance with client deadlines and KPI’s.
• To take ownership of the central reporting tools to effectively manage and analyse completion rates and ensure targets are on track to be met.
• Work alongside the wider Client and Operations teams to ensure schedules and deadlines are cohesive with the companies’ wider objectives. 
• Prepare and deliver regular updates to senior management and document action plans.
• Work with the client to deliver against set KPI’s and SLA’s
• To develop and maintain the necessary operational processes and administrative procedures necessary for the smooth running of client projects
• To be pro-active in all areas of operations, seeking to develop and maintain effective working relationships with the field team, the Client and Service Support team, ensuring effective completion of activities to deliver timely, quality assured execution of the activity.

Why work for SIG?

For over 40 years, Service Innovation Group have provided best in class field marketing solutions for some of the World’s biggest brands. With 500+ employees in the UK and 40,000+ across Europe, we are Europe’s number one outsourced people management and consultancy agency.

Supported by the very latest, tailor made, inhouse technology, we deliver bespoke field solutions for our clients which include retailer merchandising, sales, POS implementation, audits, data collection, mystery shopping and tech installation.

We are proud to be a carbon neutral business and work closely with carbon neutral Britain to support conservation projects to offset our emissions each year. We are also proud to be verified and accredited by the Safe Contractor.

Your journey with us begins with great relationships built by our people – that’s why our employee partnership average is 7 years, something we are immensely proud of.

At SIG, we don’t just look after our customers we look after each other. We understand the need to support each other in a busy workplace, and we do our upmost to support the health and wellbeing of all our employees. Our people are our business and we put our people first, above all else.

The successful candidate will work 37.5 hours per week Monday – Friday.

There are a host of other benefits linked to the role including 25 days holiday, plus additional holidays for length of service, medical and dental insurance, life assurance, an employee assistance program and a well-being allowance.

If you are interested in the Operations Administrator role and live within a commutable distance of Watford, we would love to hear from you.