Call Centre Team Leader

Call Centre Team Leader – £22-25,000 + OTE

To manage a team of sales staff and ensure all KPI’s are achieved on a monthly basis.

Job Content:

Ensure budgeted income targets are achieved.

Deal with sales related customer complaints in a professional and competent manner.

Performance Management.

Ensuring the smooth running of your team and ultimately the Department.

Build, motivate, inspire and coach your team.

Communicate clearly, effectively and with confidence to team members, customer’s and management.

Good time management, be reliable, courteous and accurate.

Proactively establish and maintain effective working team relationships with all support departments and insurers.

To be polite and have a professional manner; have effective internal communications across the Company, demonstrating commitment and integrity.

Effectively develop communication lines between the team, senior management, customers and insurers.
Adapt and identify the need to change; reviewing processes and putting forward new ideas.

Ensure compliance/TCF and the highest level of service is delivered by you and your team at all times.

39 hour week, Monday – Saturday (shift basis).

PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION.

Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.