2nd Line IT Support Engineer

Salary: £30,000 – £36,000 per year

2nd Line IT Support Engineer – London – £30,000 – £36,000 per annum depending on experience

Our client is a full-service creative digital agency providing services to major film studios across the globe. Due to high demand within this industry we are now seeking a highly-skilled second line support engineer who will demonstrate excellent interpersonal skills – this includes developing, maintaining, supporting and optimising key functional areas (Network Infrastructure, Server Infrastructure, Storage, Backup Strategies, Disaster Recovery and Telecom systems)

This person will maintain our clients infrastructure and mixed servers which includes Windows Servers, Linux Servers, and VMs. Working as part of the Infrastructure, Networking and Security team, focusing on core aspects of both internal and client IT systems.

Responsibilities include:

• Responsible for our clients production department which includes but not limited to Motion Graphics, Technical Operations, Audio Dubbing and Quality Control.
• Responsible for our clients servers which includes Windows & Linux.
• Participate in IT strategic planning activities
• Research and recommend solutions that circumvent potential technical issues.
• Provide high levels of customer service.
• Collaborate with the IT Support team and other internal departments to carry out infrastructure improvements & changes and to troubleshoot any issues.
• Architect, execute, test and deliver innovative solutions, keeping up with our evolving industry
• Contribute to deployment of systems and network integration as required.
• Continuously improve and optimise aspects of the IT infrastructure and security operations including development or related IT security policies and other relevant processes and standards.
• The delivery of IT infrastructure and security project whilst ensuring user satisfaction through 2nd line support.
• The provision, availability, planning and maintenance of infrastructure services, ensuring compliance with internal and industry policies and processes.
• Supporting the first- and second-line teams as required.

Requirements:

• Strong understanding of Adobe Suite and different plugins associated with Adobe Suite.
• Good working knowledge of Mac OS, Linux and Windows.
• Strong working knowledge of networking disciplines including IP routing, VPNs and VLANs.
• Experience of Virtualization, VMware and Hyper-V is desirable.
• In depth knowledge of IT infrastructure and security protocols desirable.
• Key infrastructure services include AD, DNS, DHCP.
• Working knowledge of Azure including AAD, another area of growth in our business is desirable.
• Confident in managing multiple projects at any one time.

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