2nd Line Support Analyst

Salary: £36,000 – £48,000 per year

2nd Line Support Analyst

2nd Line Support Analyst required for our client a fast growing Fintech. To support their clients on a multi-channel payment platform. The role is a mixture of home and office.

2nd Line Support Analyst Responsibilities

* 2nd line supporting of the multi-channel payment platform, including:

* Daily monitoring of production error logs, analyse, triage and investigate root causes

* Querying Production APIs or Production Databases as part of investigations

* Part of out of hours on call team

* Maintain technical API documentation used by our platforms as part of their payment platform integration

* 1st line support for Platform integrations, including validation of certification test cases

* 2nd line support for merchant support queries

* Feedback product/technical improvements to the Product and IT teams to help improve the support process

* Knowledge of POS Payment terminals, configuration, deployment and use cases extremely beneficial

* On site deployment/support as required

2nd Line Support Analyst Skills

* Customer Focussed

* Understanding of REST APIs and Javascript beneficial

* Experience using Postman

* Good PostgreSQL / SQL query knowledge

* Working knowledge of Kibana and Elastic Search

* Experience using Jira & Confluence

* Attention to detail

2nd Line Support Analyst