1st Line Support / IT Helpdesk

1st Line Support/IT Helpdesk

Location: East London

Full time

On-going temp, £12 – £13.2:00 per hour (depending on experience)

Working for the NHS they are seeking 4 x 1st line support technician to join their expanding team. The role requires a dynamic and proactive individual who will be able to work well with the IT team already in place

Trust current support over 10,000 users comprising of 140 + sites
Key to the role:
. Provide level 1 telephone support, with a continuous drive for first time fix.
. Log all requests received into the helpdesk, manage workload effectively ensuring any outstanding level 1 tickets are updated on a daily basis and clearly show what progress has made and what the next step is.
. Consistently provide excellent “can do” customer service ethic with both internal and external customers.
The successful candidate must be educated up to A level standard and be polite, presentable and good in customer facing environments.

Desirable qualities:
. Citrix exposure
. Knowledge of Routers and Switches
. Experience of WAN networks
. Active Directory
. Exchange
. Helpdesk call logging tools
. Remote desktop support