1st Line Support Analyst

My global fashion retail client, based in Central London is the UK’s market leader in luxury woman’s wear. After a phenomenal growth period they are looking to expand their service desk team and are looking for a business facing and technically astute 1st Line Support Analyst.

The Role:

• Log all calls that come in directly to the call center and deal with face to face Service Desk issues.
• Classify the calls and either work towards resolving them or escalate to other team members.
• Manage all tickets activity under your remit within set SLA’s
• Manage the shared drives including auditing the starters and leavers process to make sure all systems are aligned.

Requirements:

To be considered for this opportunity you will have to show demonstrable experience in the below:

• The ideal candidate will have experience of working in either an Online, High street or Food Retailer
• Epos and device knowledge would be beneficial
• Strong knowledge of Active Director, Exchange, Windows Server & Citrix
• Specific familiarity relating to Microsoft operating systems.
• Working within an ITIL structure

Successful candidates will be contacted about this role and similar roles.

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