IT Helpdesk

IT Helpdesk – £16-18k

We are currently looking for a dynamic, enthusiastic, technical yet personal individual to join our team as an IT Support Technician.

Key Tasks:

To provide remote IT support to our client base through the use of remote access software and a telephone.
Logging of helpdesk calls, ensuring all the details are collated and assigning the correct priority status to the call.
Take responsibility for faults and work requests. Proactively seek resolutions for customers; keep customers informed of progress.
Provide technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.
To integrate with the team and ensure we all work as one to provide the best support experience possible to each client.
To have complete ownership of each task and ensure that tasks are closed within an agreed timeframe.
Keep ahead of the curve of technology and look to implement new products and services.
Log all client configuration changes and update systems to reflect all changes.
Follow internal processes and procedures and adhere to company technical framework.
To have fun, enjoy work, be professional and adopt to our company culture.

About you:

We are looking for candidates with previous experience in a similar role with excellent customer service skills coupled with a strong technical computer background and good working knowledge of both desktop and server technologies. The role requires a good thought process and the ability to assist clients with issues remotely. This requires patience and practiced telephone skills.

If this is you, please do not hesitate to apply alternatively if not and you know someone who may well be interested in this please feel free to forward it on….