Regional Manager

Salary: £48,000 – £54,000 per year

My client was formed in 1985 and have over thirty years experience in providing tailored support services (cleaning, manned guarding and buildings maintenance) to suit the needs and budget of their clients. The company serve a client base across the south of England, from the south coast, into the Thames Valley and east into London. Their mantra is to create long term partnerships with their clients offering competitive pricing along with superior levels of customer service. I am currently working in partnership with them to find a Regional Manager.

The Regional Manager will report into to the Head of Operations and will support and guide their Area Manager (who in turn have Supervisors and circa 100 Operatives to oversee) in the on-going operation and development of their services to ensure exceptional service standards, the very highest levels of client satisfaction and as well as continuous improvement and innovation. The region covers sites within London and the South East comprises mainly of private sector sites – offices, with some retail and few private schools. 

Key Responsibilities of the Regional Manager

• Drive the culture of high standards and best quality service for Clients
• Play an active role in the operational strategy and its implementation
• Overall responsibility for smooth running of all contracts within the London area
• Management of direct reports and overseeing performance of the on-site teams through regular audits, KPIs and client/site visits 
• Direct responsibility for managing key accounts
• Take full responsibility for all Quality, Environmental and Health and Safety issues and ensure compliance with company policies and arrangements including the effective closing out of audit action plans
• Compliance with all contractual requirements i.e. site budgets, training of staff, HR matters, payroll, etc.
• Take full ownership of the region
• The Regional Manager should have a good technical understanding and have broad experience at a senior level in the contract cleaning or soft services sector.
• A second language (Spanish or Portuguese) would be useful but is not essential
• A more in-depth job spec is available on request

Candidates for this Regional Manager role will reside within the M25 or very close by with a UK driving license. This position would be suitable for an individual with five years experience in soft services. To be successful in this job you will also have excellent communication and numerical skills and good MS Office skills. Flexibility with working unsociable hours is required, with some home working permitted. BICs and H&S qualifications would be an advantage.

Salary £48,000 – £54,000, travel allowance or company car, IT equipment, 25 days holiday plus 8 Bank Holidays, NEST pension scheme

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.