1st Line Support Technician

Apply in-depth knowledge of implementing appropriate technologies. X
Apply In-depth knowledge of supporting appropriate technologies. X
Knowledge of the ITIL framework and the ability to work within it. X
Able to successfully deliver end user and IT infrastructure support. X
Able to use IT service management tools to accurately capture data relating to ITIL processes.
Able to develop and maintain collaborative working relationships with all colleagues and end users.
Able to collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation, assisting in the implementation of remedies and preventative measures.
Able to deliver excellent customer service.

Relevant experience requirement: Essential for shortlisting

At least 1 years’ experience working in an ICT service operations environment AND a related BTEC National Level qualification or equivalent.
OR
Several years’ experience of working in an ICT service operations environment using additional skills identified at Level 1 for the skill set(s) relating to the post.