Customer Service Advisor

Salary: £26,000 per year

HRGO Recruitment have a fantastic opportunity for a number of Inbound Customer Service Advisors based in the Washington/Gateshead area on behalf of our award winning client with a This is an on-going temporary assignment, providing phone based and e-mail Customer Support for a range of campaigns for well known household brands and e-commerce retailers.

Agent Candidate Profile:-

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Ability to demonstrate empathy with the customer

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Dealing with phone based customer related queries and determining the best resolution

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Responding to customer enquiries and complaints by phone, email and letter

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Issuing gift cards and refunds as and when required

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An ability to build rapport with the customer

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An understanding of social media to help keep abreast of clients’ products

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Must possess an excellent telephone manner

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Must be PC literate

A team player who proactively shares knowledge, expertise and ideas

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Ensure the highest level of customer satisfaction at all times

Terms of Contract:-

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£26,000 per year

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Over-time available

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Working Hours are based on a 40 hour week contracted between 8.00am and 8.00pm and you must be flexible to work 1 in every 2 weekends.

You must have Call Centre experience and possess excellent communications, both verbal and written, a professional and confident manner and a sound background in customer service.

You must also be available to register with the Agency prior to interview with the Client.