IT Infrastructure Technician

Salary: £660 per day

An IT Infrastructure Technician is required for an FTC (12 months, possibility of perm). There may also be an opportunity for this to be a contract role for the right person (Inside IR35).

This role will pay in the region of £660 FTC (or possibly perm) depending on experience.

Contract rates will depend on experience – up to £660 per day (inside IR35), but FTC is preferred.

This role is based in Brighton. WFH is permitted, you will be required to attend the office for the first 2-4 weeks to gain training then you will be required to attend the office once a month thereafter.

Purpose of the role:

• Support and deliver infrastructure solutions and systems as part of BAU or project
• Support and Maintain all production, test and development infrastructure and systems.
• To protect infrastructure, systems and data assets, adhering to Corporate Governance rules, security policies and Industry best practice.
• To research, design and deliver infrastructure solutions and systems as part of formal Project teams or working independently on Small Change Requests.
• To ensure infrastructure and team’s processes are formally documented to agreed standards, including but not limited to maintenance of a Knowledge Base.

Key accountabilities:

The role is accountable to the IT Infrastructure Manager

• Ensures issues are escalated in a timely manner to Line Managers, Project Managers, Service Managers or the Service Desk.
• Responsible for making changes to production systems, having accountability for the availability, security and performance of those systems, whether hosted in house or hosted externally
• Ensure the delivery of quality project solutions, tasks and milestones in line with agreed project timelines and budget.
• Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines.
• Understanding of the implications\restrictions of software licensing.
• Ensures project issues, concerns and blockers are escalated in a timely manner to Line Managers, Project Managers or relevant Service Heads as necessary.
• Responsible for making changes to production systems, having accountability for the availability, security and performance of those systems.
• Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines.

Responsibilities:

• To respond to incidents, delivering fixes in line with SLAs and change control procedures, and escalating where there is significant impact.
• To deliver small change request and project work to agreed timelines. Ensure processes and system changes are properly documented and meet requirements for security, resilience and other operational requirements and quality measures.
• To be responsible for monitoring, maintenance and patching/upgrades of the infrastructure and systems to ensure they are secure and available to agreed SLAs.
• To deliver requests to SLAs or agreed timelines, delivering changes in line with change control procedures.
• Understanding of Disaster Recovery, Business Continuity and hardware/software resilience demands. Participation in the annual Disaster Recovery test.
• To ensure the Infrastructure and team’s processes are formally documented to agreed standards, including but not limited to maintenance of a Knowledge Base.
• To deliver requests to SLAs or Projects to agreed timelines, delivering changes in line with change control procedures.
• To plan and prepare for production implementations, including back out plans.
• To represent changes and implementation plans at CAB meetings.

Skills / Experience / Knowledge:

Technical Skills:

• Microsoft Windows Administration in Server Operating Systems Windows 2003 – 2019
• Microsoft Cloud Portfolio (Azure, O365, Teams, OneDrive)
• Microsoft Windows Desktop Administration in Windows 7 – 10
• Microsoft Active Directory and Group Policy Administration
• VMware vSphere Operating System Virtualisation
• Storage Area Network (SAN) concepts and familiarity – HPE 3PAR or Nimble preferred
• Enterprise Backup Solutions – EMC Networker or Commvault preferred
• Disaster Recovery and Business Continuity – Zerto preferred
• Load Balancing Technologies
• Networking Concepts and familiarization – Cisco switches & Palo Alto Firewalls preferred
• Knowledge of monitoring and alerting technologies – Splunk, Netcrunch preferred.
• Knowledge of several Microsoft Server Application products e.g. SQL Server 2008-2019, IIS & SharePoint
• Knowledge/Experience of incident management – LANDesk Management Suite preferred
• Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS), Software as a Service (SaaS)
• VPN Solutions – Direct Access preferred