Sales Administration Team Leader

Salary: £38,400 – £45,600 per year

Do you have experience of leading a Sales Administration team within a product-based business? Have you dealt with retail and grocery accounts? If you answered yes, I’d like to hear from you!

We are currently working with a highly successful FMCG business in Manchester who have experienced significant growth within its discounted retail and major multiples channels and they are looking for us to recruit for a Sales Administration Manager to manage and progress the sales administration team.

Reporting to the Sales manager the main purpose of your role is to oversee the Sales Order Process, ensuring that all customer orders are processed and despatched in a timely and cost-effective manner, within the relevant legislative and customer guidelines and with the correct documentation, and ensuring optimum OTIF levels (95%+) and customer satisfaction Your role will involve:-

* Motivate and lead the Sales Administration team of 6, setting objectives and conducting appraisals

* Produce appropriate management reports and KPI’s as required

* Liaise with internal departments and external suppliers to ensure all orders are processed correctly and within agreed time limits

* Communicate and liaise with the sales department, including field sales team, as required

* Work towards improving systems and processes in line with ISO9001

* Work with the Warehouse team to ensure orders are despatched on time

* Liaise with credit control to ensure orders are correctly processed according to credit status

* Accurately process customer pro forma invoices and sales orders on the system, communicating progress to the customer appropriately and in a timely manner

* Build and foster relationships with customers, taking a lead role in the resolution of any customer queries or other problems as they arise

* Raise and track any customer credit notes, within company guidelines

To apply: –

* Experience of managing a Sales Order Processing team, with proven ability to motivate and lead within an FMCG/product based company

* Experience with processing orders received from major UK multiples through EDI beneficial

* Experience of shipping Dangerous Goods, including the preparation of DGN’s

* Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast-paced environment

* Displays pride, energy and ownership in performance of role

* Knowledge of and experience with current Incoterms (ExW, FOB etc.), and shipping types (LCL, FCL etc.) desirable

* Knowledge of Export legislation and required documentation desirable