Operations Manager

Salary: £36,000 – £42,000 per year

We have a great opportunity for the right person to join a great team in the South West region as an Operations Manager.

In this role the successful candidate will join our client’s Project Business to lead the Project Managers as well as manage the Engineering and Commissioning resource in the regional organisation. This is an exciting role where you will have the opportunity to look after a sizable customer portfolio and be responsible for its financial performance. You will need to keep a strong focus on excellent customer satisfaction and by working alongside our sales team in building account relationships ensuring all projects are delivered in line with our quality standards and health & safety requirements.

Your Responsibilities:

* Drive and track the required monthly tasks and Project reoccurring tasks to ensure our employees are always working in the safest environment, with the correct tools and the required training levels when carrying out their work

* Work closely with the Sales Leaders and Sales Team to ensure we secure the required order intake per month

* Drive the forecasted regional projects revenue target, while also collaborating with the engineering team to ensure enhanced general margin percentage

* Drive the required level of internal quality management systems (QMS) requirements always be prepared for both internal and external audits to ensure we maintain our ISO Standards. Close out any non-conformance in the correct timelines

* Use monthly or yearly forecasts to plan and forecast labour recovery which will not only maintain or enhance delivered GM%, but allow to plan for expansion and team development

* Form a partnership with Engineering Managers to ensure we have adoption of new tools and best practices, and plan Team Development Goals to suit business targets and help maintain Reported GM%

About you:

* Educated to degree level in relevant subject or equivalent technical or management experience required

* Strong proven experience in a team leadership role is necessary

* Demonstrable knowledge of projects field operations and financial processes

* Fluent in English (written and verbal). Other languages beneficial

* Good knowledge of the BMS Industry or industries closely related to BMS

* Be able to build good customer relationships and a strong collaboration while also maintaining a good understanding of the customers’ problems and technology

* Good analytical and technical skills

* Strong communication and interpersonal skills, as well as negotiation and influencing skills in a multicultural environment