Operations Manager (Permanent Role)

Salary: £66,000 per year

Job Title: Operations Manager (Permanent role)

Location: North East Birmingham

Salary: Up to £66,000per annum

Benefits: Company pension scheme, private healthcare, 25 days hols + bank hols with the option to buy more, share incentive plan, cycle to work scheme, employee benefits online discount platform, onsite parking + much more

Overview

Reporting to the General Manager, the successful candidate will be responsible for the delivering a safe, efficient and successful operation, whilst managing a significant change within the business, with the key our on-site customers, leading and developing the Clients contract team, and growth into new areas of the customer’s business whilst driving excellence through a Lean CI model.

This role requires a natural leader, someone who has the ability to engage with all stakeholders and an ability to successfully implement change. This is an excellent opportunity to work in partnership with a key strategic customer and build an established and talented contract team.

How you will contribute?

• Responsibility for the overall Health, Safety and Well-being of all colleagues working on the site.
• Lead the Warehouse Management Team to ensure allocations of work to all employees, ensuring they are appropriately motivated and have the relevant skills and knowledge to contribute effectively and maximise productivity growth agenda to ensure a joint delivery of key milestones within the plan in order to achieve customer satisfaction, reduce duplication which will increase our ability and agility to service our customer
• Identify new ways to grow the customers supply chain to prevent status quo
• Establish engagement plans with key customer stakeholders in to enhance relationships at all levels of the business.
• Ensure all training and development activity is undertaken for all operational staff so they have the right training to do their jobs effectively. Develop and maintain a training skills matrix for the operational teams
• Lead the Continuous Improvement programme to ensure that a CI approach is undertaken in relation to processes, systems, equipment and facilities.
• Ultimate responsibility for the professional and personal development of colleagues working on the contract, and ownership of recruitment and people retention.
• Provide appropriate management control through effective planning, organisation control and communication to ensure that all key performance indicator targets in relation to profit and service are achieved.
• Establish the existing site as a leader in terms of innovation and new technologies.
• Identify and manage the implementation of investment and site improvement projects.

What you will bring?

• Experience in leading all aspects of a multi-site, customer led operations and proven track record in delivering innovative performance improvements and operational excellence. Knowledge of the complete life cycle of a contract
• Strong experience of manufacturing logistics / supply chain with varying levels of complexity.
• Knowledge of support services / contracts business model (including 3PL) highly desirable.
• Experience of new business tenders and managing start ups and business transfers is ideal
• Excellent commercial acumen – understands dynamics of ‘open/ closed book’ contracts &
• develops a profit centre approach & culture amongst the Account team that is focused on bottom line performance.
• Agile approach to strategy and planning with a proven experience of adapting operational plans to changing customer requirements whilst also achieving a commercial benefit.
• Has worked within Continuous Improvement programmes and can demonstrate an appreciation of key methodologies and approaches
• Understands how to use IT / technology to drive performance.
• High level of self-awareness (including via psychometric profiling) and takes accountability for own development. Seeks and provides feedback on a regular basis.
• Highly numerate and excellent written skills.
• Strong planning and analytical skills.
• Ability to work in a team

Send your CV to Guy Hancox at HancoxRead Recruitment for a confidential call back.