Operational Excellence Manager – Mortgages

Salary: £14.75 – £16.03 per hour

Introduction

Our client is an established specialist mortgage lender with a truly customer focussed agenda and on an exciting journey of growth and change. They have a 12 month FTC opportunity (Mat Cover) for a passionate Operational Excellence Manage to join their mortgage team.

This is a fantastic opportunity to bring your skills, mortgage knowledge and experience to help their Mortgage team evolve and support them on their exciting journey. They are an ambitious, award winning lender that has twice been recognised as one of the Best Companies to work for in the UK. 

Core Responsibilities of the Operational Excellence Manager

• Change: work collaboratively with others to identify and deliver operational process and system improvements with tangible benefits for colleagues, customers, brokers and other third party stakeholders within the mortgage area.
• Operational Excellence & Continuous Improvement: re-engineer processes within the mortgage area to drive efficiency and productivity, and the quality of service for customers and their intermediary partners.
• Quality Assurance: Ensure that quality and service standards are being adhered to through regular quality assurance checks, feeding back appropriately via the mortgage management team.

What they are looking for:

• At least 5 years working/managing within a mortgage operational department.
• Appropriate level of data protection, security awareness and confidentiality awareness.
• Demonstrable experience of project management and/or involvement in project activity – Lean, Six Sigma or other similar methodology preferred.
• Demonstrable experience of leading people, or influencing those around you – brings people together
• Awareness of the regulations under which a UK mortgage lender operates
• Excellent organisation skills, including ability to prioritise and work to tight deadlines

Most importantly they are looking for a positive, driven and adaptable individual that is able to bring people with them on our journey. They are a people focused organisation and we are looking for someone with great communication and collaboration skills as well as fresh thinking to bring to the team. In return you can expect a competitive salary, annual bonus, a 35 hours week (they are open to a 4 day week P/T) and hybrid working with a minimum requirement of 2 days in the office.