1st Line IT Systems Administrator / Engineer – Coolest Place to Work

1st Line IT Systems Administrator / Engineer (Entry Level) – Top 5 Global Hosting Brand
Southampton
£20,500 – £25,000 + Company Benefits + Cool Perks e.g. (Mini-Golf, Pub, Pool Table, Cinema & Helter Skelter…)

We love jeans, have a bar, cinema, lounges and snack rooms in our workspace. We also have mini golf and a HELTER SKELTER!

What we do:

With 10,000 customers worldwide, backed by a 100% uptime guarantee we are one of the world’s leading IT hosting providers. No.1 in Canada, top 5 globally.

The 1st Line IT Systems Administrator / Engineer Opportunity:

The 1st Line IT Systems Administrator / Engineer team are considered superhero’s in our customer world. Do you fancy getting your wings and starting your career in delivering exceptional service and technical support to the Peer1 customers. The team resolve the root cause of any supported issue and take proactive measures to prevent any further occurrences.

1st Line IT Systems Administrator / Engineer Key Duties:

> Troubleshoots and analyse cause of performance problems within guidelines
> To take the problems and issues with basic scope
> Collect and document customer issues, performs initial troubleshooting, and escalates to the SA II as needed.
> Interpret technical instructions
> Communicate with the customer with excellent service
> Exercises judgement using procedures and practices to determine appropriate course of action.
> Continue to deliver best practice solutions,
> Create tickets using Fusion and take appropriate actions as per guidelines;
> Manage and update customer tickets by recording details of events, keeping the customer up-to-date on problem resolution.
> Work closely with Level 2 System Administrators to obtain or to provide assistance with network problems.
> Escalate level 2 issues to higher levels System Administrators within the support team as required.

1st Line IT Systems Administrator / Engineer Required Skills:

> Customer obsessed with an understanding of the customer experience journey.
> Ability to work under pressure
> Must possess ability to troubleshoot problems by following procedures.
> Should enjoy working on a problem and seeing it to resolution.
> Experience and understanding of UNIX or Windows file system and structure is a bonus
> Excellent communication skills, both verbal and written English.
> Evening, Weekend, and Holiday scheduling required.
> Flexibility to rotate between different shifts and work additional shifts on short notice.
> Strong Organisational, prioritisation, and multi-tasking skills.
> Excellent phone etiquette and presence.

Benefits we offer:

Subject to 90 day prohibition period:

> single private medical insurance
> travel insurance
> life assurance
> company pension scheme option (company contributing up to 4%).
> additional 2% of salary to spend on a flexible benefits package including childcare vouchers, cycle to work scheme and the upgrading of the insurances.

Interested? Why wouldn’t you be?

Click. We don’t have a deadline for this position, we will continue to recruit until we find the best. Are you our next superstar?

The 1st Line IT Systems Administrator / Engineer (Entry Level) vacancy is managed by RecruitmentRevolution.com – The UK’s first online recruitment agency created 2005. If your skills match the role requirements you’ll receive an email from us. Keep an eye out for it.