Customer Service Advisor – Days, Nights, Weekends

Our client, a major Distribution Network based in Houghton-le-Spring is looking to recruit a Customer Service Advisor to work within their busy, fast paced contact centre on a temporary ongoing basis. You will be working on shift patterns which will cover NIGHT SHIFTS, EVENINGS, WEEKENDS and DAY SHIFT between Monday and Sunday, equating to 37 hours per week. You must be flexible to work within a 24 hour shift pattern. The hourly rate for this position is paying between £26,000 and £7.97 depending on experience, plus 27% shift allowance.

Experience/Skills

Strong customer service and telephone skills are essential, with the ability to deal with incoming and outgoing calls. Previous call centre experience is desirable; however we would consider candidates from a retail background who’ve worked in a customer facing role.

Other requirements include:

– Proficient IT skills with a good working knowledge of Word, Excel and Outlook
– Good attention to detail
– Good communication skills
– Someone who will go that extra mile for the customer
– Reliable, conscientious and flexible candidate

Duties will include:

– Taking calls from the general public related to power cuts, faults and emergency calls
– Taking relevant information from the customer and inputting the details on to the database
– Liaising with engineers
– Keeping both the engineers and customers updated throughout
– Complaints handling

This is an excellent opportunity; the company offer a modern working environment in a contact centre. This is a busy, challenging role and offers a lot of variety. Free on site parking is available. Due the shift patterns we would recommend that you have your own transport.