Customer Service Advisor

Salary: £26,000 per year

Our client is looking for a Customer Service Advisor to join them in Tunstall, on a permanent basis. The role will be working within a call centre environment, providing a proactive telephone service for customers. The ideal candidate will be PC literate, possess an excellent telephone manner and strong keyboard skills.

Main Duties:

• Answering the telephone to a variety of people and either being able to deal with their enquiry or direct them to the relevant department.
• Processing and resolving claims for debit notes.
• Raising goods returns notes, liaising with 3rd party transport and chasing the collection and return of goods.
• Some spreadsheet, word processing and order input work.
• Proactive telephone marketing / telesales with customers.
• Information gathering and distribution from contract-based enquiries into the call centre.

Skills / Experience:

• Previous experience in a similar role
• PC literate and strong keyboard skills
• Excellent telephone manner and a passion for customer service

Hours of Work:

• 37 hours per week
• 9am – 5.30 or 8.30am – 5pm