Customer Service Account Executive
Full job description
Duval Associates
Salary: £26,000 – £27,600 per year
Customer Service Account Executive – B2B – People person and team player
What a role – what a company – People centric, training, great team, mix of home and office based!
Fab salary & benefits – big emphasis on customer experience and 5 star support!
A technology based solutions business
Mayfair office – 50% home based – Flexibility – but get the job done!
A very dynamic service based subscription digital platform. Exceptional benefits and a genuinely great place to work. A company that really values it’s people and also in providing exceptional customer service to its business clients. A live July role – 2 vacancies due to growth!
Apply today Start ASAP
Purpose of the role:
To on board new customers for 3 months and manage their new experience an service with various touch points and at any one time manage 120 accounts – A growing team so, ambition for some who want to progress or if happy with b2b customer support then that is fine too! Great role for someone on their 2nd or 3rd b2b customer experience related role! Personality though is key
Roles & Responsibilities:
* Contact with current customers on a daily basis – managing up to 120 accounts
* Develop and maintain exceptional consultative relationships with existing customers for up to 3 months before handover.
* Work collaboratively with your team and manager
* Problem solve
* Encourage and support customer information and representing themselves the best way possible on the platform
What do you need to be?
* Genuinely motivated about doing well, your career and having pride in what you do and being a team player!
* Brilliant communication skills, confident or quietly confident!
* 1-3 years customer support experience in a b2b setting
* Hard working and committed and you will be well looked after!
A wonderful opportunity in a very dynamic company – START ASAP
To apply for this job please visit definitejobs.co.uk.