IT Service Delivery Business Partner

Salary: £48,000 – £54,000 per year

Monitor, control & support day to day service delivery

* Ensuring systems, methodologies & procedures are in place & followed to a high standard, escalating as / when required

* Attending Service Review meetings

* Champion Service & Support in projects & developing a strong understanding of projects impacting the service area & ensuring service impact is minimised & agreed

* Communicating any changes that could impact / disrupt daily stable operations

* Get sign off from relevant Teams for any changes that impact their working environments

Key Relationships / Interfaces

* Work with all teams to ensure secure stable, resilient IT platforms to allow the Teams to deliver their workloads without interruption or disruption

* Supporting the delivery of ICT Master Service Agreements, working with all relevant ICT Team members & build a close working relationship with the Service Delivery Manager to ensure key metrics are met or exceeded & to review & provide continuous improvement where required

* Supporting Key Project Changes either as standalone pieces of work or working with the Tech Architects & Tech teams to ensure smooth delivery on time & on budget & to address where any issues arise

* Work with Key Suppliers, ensuring contracts are meeting deliverables & looking for improvements / enhancements / upcoming techs to add value to our IT offerings & stability

Purpose

* The IT Service Delivery Manager supports a number of key functions within the IT department that enable the delivery of a high quality service to end users & to ensure Service Support & Service Delivery processes are in place to meet business needs

* This position is a stakeholder facing role & requires that you establish & manage expectations within the business & support the IT team to achieve those expectations to a high standard

Key responsibilities / accountabilities

* Work with our business partner’s ICT to maintain high performing service support functions including IT Service Desk, Desktop Support & Project Change Support

* Day to day responsibility of the Incident, Request & Change processes, ensuring high levels of performance in these processes, accurate reporting & establishing service improvement

* Escalating to the IT Manager as / when required

* Monitor, control & support service delivery; ensuring systems, methodologies & procedures are in place & followed

* Working with our business partner’s Service Delivery Manager ensuring projects are running on schedule or any delays are flagged & agreed & project plan updated to reflect the revised changes