Business Analyst Saas and Telecoms

Business Analyst SaaS and telecoms

My client who has been trading for of 12 years standing, is a hugely respected of cloud and customer retention and acquisition software provider to telecoms companies. They are looking to hire a senior business analyst and is being based in London’s West End.

The role is interviewing client stakeholders, conducting workshops, and meetings. Then subsequently be responsible for the planning and coordinating the deliverables. After you have got to grips with the client’s business and requirements, then produce functional specifications and get sign off from the client. You will also interface to project managers and sales staff too. Web applications and/or telecoms is very desirable.

The specific role is:

Obtain requirements using Interviews, Document analysis, Requirements workshops, surveys, site visits, Business process descriptions, use cases, scenarios, business analysis, Task and Workflow analysis.
Objectively evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following as needed:
Business Requirements Document / Functional requirement’s, Use Cases, Prototype and Mock ups and Interface designs.
Make sure the requirements are properly version controlled and signed off from the client.
JIRA will be an added advantage.
Use your experience in using company-wide requirements definition and management systems and methodologies required.
Multi-task on projects
Work independently with users to define concepts
Strong analytical skills, including an understanding of how to interpret customer business needs and translate them into application and operational requirements.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Serves as the funnel between the customer community (internal and external customers) and the software development team through which requirements flow.
Develop requirements specifications according to standard templates,
Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.

Your personal attributes:

Bright, proactive energetic
Disciplined, organised and thorough
Good team player, committed to overall company results
Strong technical background
Able to communicate with the business at a non-technical level and with developers at a technical level.
Analytical and problem solving skills.
Demonstrates tenacity and self-motivation.
Considers attention to detail a top priority.
Demonstrable experience in delivering projects
Experience working in Waterfall and Agile methodologies.
Experience in an early stage company

Your background should be in some of the following Cloud/Saas, call centres and/or telecoms. Also being available quickly is advantageous too.

The client is offering a competitive salary, with an attractive package, with an engaged and friendly work culture.